Refund policy
Last updated: June 21, 2026
At Eufonía Handcrafted, we create and sell handcrafted pieces, many of which feature unique characteristics resulting from their handmade production process. We recommend carefully reviewing the product description, photographs, dimensions, materials, and all other available information before completing a purchase.
By placing an order through our store, the customer agrees to this Refund, Exchange, and Cancellation Policy.
Final Sales
Except where otherwise stated in this Policy or where applicable law provides a mandatory right, all sales are final.
We do not accept returns, exchanges, or refunds for the following reasons:
- Change of mind, buyer’s remorse, or personal preference.
- Incorrect selection of color, size, design, shape, or style.
- Minor differences resulting from the handmade production process.
- Reasonable variations between product photographs and the item received.
- Products that have been used, altered, handled, or damaged after delivery.
- Damage caused by impact, moisture, exposure to chemicals, improper storage, misuse, or normal wear and tear.
- Incorrect or incomplete information provided by the customer when placing the order.
For hygiene and safety reasons, jewelry that has been worn or tried on in a manner that compromises its original condition cannot be returned.
Handcrafted Nature of Our Products
Our products are handmade or hand-finished. As a result, there may be slight variations in color, texture, pattern, dimensions, shape, finish, or placement of decorative elements.
These variations are part of the handcrafted and, in some cases, one-of-a-kind nature of each piece and are not necessarily considered manufacturing defects.
Damaged, Defective, or Incorrect Products
If the customer receives a product that was damaged during transit, has a manufacturing defect, differs from the item listed in the order confirmation, or is missing components due to a preparation error, the customer must contact Eufonía Handcrafted within 7 calendar days after the date recorded as delivered.
The request must include:
- Order number.
- Name of the person who placed the order.
- A clear description of the issue.
- Photographs of the product.
- Photographs of the packaging and shipping label.
- Any other information reasonably necessary to evaluate the claim.
No product should be returned without prior written authorization and instructions from Eufonía Handcrafted.
Evaluation of Claims
Each request will be reviewed individually. Submitting a request does not automatically guarantee approval.
When appropriate, Eufonía Handcrafted may offer, depending on the nature of the case and subject to applicable law:
- Replacement of the product.
- Replacement of a part or component.
- Store credit.
- A full or partial refund to the original payment method.
- Another reasonable solution agreed upon with the customer.
Because some pieces are unique or produced in limited quantities, the availability of an identical replacement is not guaranteed.
If an identical piece is unavailable, Eufonía Handcrafted may offer an alternative of similar value, store credit, or the applicable refund.
Authorized Returns
When a return is authorized:
- The product must be unused, unaltered, and, when possible, in its original packaging.
- The customer must follow the address and return procedure provided by Eufonía Handcrafted.
- Eufonía Handcrafted will not be responsible for products sent without prior authorization.
- We recommend using a shipping service that includes tracking.
When the return is due to an error by Eufonía Handcrafted, a confirmed defect, or damage covered under this Policy, the store will determine the applicable method for covering or reimbursing reasonable return shipping costs.
In any other exceptionally approved case, the customer may be responsible for return shipping costs and any additional shipping charges.
Cancellations
Cancellation requests must be submitted as soon as possible.
A cancellation may be accepted only if the order has not yet been prepared, processed, transferred to a fulfillment provider, or handed over to the carrier.
Once preparation or shipping has begun, we cannot guarantee that the order can be modified or canceled.
Eufonía Handcrafted may reject or cancel an order for reasons including:
- Lack of availability.
- Obvious pricing, description, or information errors.
- Inability to verify or process payment.
- Reasonable suspicion of fraud or unauthorized use.
- Shipping restrictions.
- Incomplete or incorrect information.
- Violation of our policies or Terms of Service.
- Circumstances beyond our reasonable control.
If Eufonía Handcrafted cancels a paid order that has not been shipped, the corresponding refund will be processed.
Refunds
Approved refunds will generally be issued to the payment method used for the purchase.
After Eufonía Handcrafted processes a refund, the time required for the funds to appear will depend on the customer’s bank, card issuer, payment processor, or financial institution.
Original shipping charges are non-refundable unless the return is due to an error by Eufonía Handcrafted, a confirmed defect, covered damage, or where applicable law requires otherwise.
Orders Marked as Delivered
If a carrier marks an order as delivered but the customer reports that it was not received, Eufonía Handcrafted may assist in reviewing the matter and may request additional information.
A replacement or refund will not be automatic. Any resolution will depend on the circumstances, the outcome of the investigation, the information provided, the logistics provider’s terms, and applicable law.
Consumer Rights
Nothing in this Policy is intended to limit, exclude, or restrict any consumer right that cannot lawfully be limited, excluded, or waived.
Contact
To request assistance regarding an order or submit a claim, the customer may contact Eufonía Handcrafted through the Contact section available at eufoniacraft.com.