Shipping policy

 

Last updated: June 21, 2026

This Shipping Policy explains how Eufonía Handcrafted prepares, processes, dispatches, and delivers orders placed through our store.

By placing an order, the customer agrees to the terms of this Shipping Policy.

Order Processing

After payment has been successfully confirmed, orders are normally prepared and processed within an estimated period of 1 to 2 business days.

This period applies only to order preparation and processing. It does not include the time the package remains in transit after it has been handed over to the logistics provider.

Processing times may be extended due to:

  • Weekends or public holidays.
  • Periods of high demand.
  • Payment or security verification.
  • Incomplete or incorrect information.
  • Product availability.
  • Operational issues.
  • Circumstances beyond the reasonable control of Eufonía Handcrafted.

If an order requires additional information, processing may be paused until the customer provides the requested details.

Shipping Providers and Fulfillment Locations

Orders may be handled directly by Eufonía Handcrafted or by third-party warehousing, fulfillment, courier, transportation, or distribution providers.

Depending on the destination, available inventory, and logistics operation, an order may be shipped from El Salvador, the United States, or another authorized location.

Available shipping methods, costs, and options will be displayed during checkout when applicable.

Delivery Times

Delivery times are estimates only and may vary depending on factors such as:

  • Destination.
  • Shipping method.
  • Logistics provider.
  • Inventory availability and location.
  • Seasonal demand or order volume.
  • Weather conditions.
  • Public holidays.
  • Customs inspections or procedures.
  • Operational delays.
  • Incorrect or incomplete information.
  • Access or delivery restrictions.
  • Circumstances beyond our reasonable control.

Any delivery date or timeframe shown on the website, at checkout, in an order confirmation, email, or tracking system is an estimate and not a guarantee of delivery on a specific date.

Delays

If Eufonía Handcrafted becomes aware of a significant delay before an order has been shipped, the store may contact the customer to provide updated information.

If an order cannot be dispatched within a previously communicated timeframe, Eufonía Handcrafted may provide a revised estimate, request authorization to continue processing the order, cancel the unshipped portion, or issue an applicable refund when appropriate.

Once the order has been handed over to the logistics provider, delivery times and tracking updates are subject to that provider’s processes and operating conditions.

Nothing in this section limits any rights available to the customer under applicable law.

Tracking

When the selected shipping service includes tracking, Eufonía Handcrafted will send the available tracking information to the email address or contact method provided during checkout.

Tracking updates are managed by the carrier and may take time to reflect recent package movements.

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

Shipping Address

The customer is responsible for providing a complete, accurate, current, and accessible shipping address.

Eufonía Handcrafted will not be responsible for delays, returns, losses, or failed deliveries caused by:

  • Incorrect or incomplete addresses.
  • Incorrect contact information.
  • Recipient absence.
  • Access restrictions.
  • Refusal of the package.
  • Failure to respond to the carrier.
  • Failure to follow carrier instructions or requirements.
  • Address changes requested after the order has been processed.

We cannot guarantee that a shipping address can be modified after the order has been confirmed.

If a package is returned due to a reason attributable to the customer, the customer may be responsible for the costs associated with reshipping the order.

Customs, Taxes, and Additional Charges

International orders may be subject to taxes, duties, customs charges, handling fees, or other costs imposed by authorities, carriers, or service providers in the destination country.

Unless checkout expressly states otherwise, these charges are the responsibility of the recipient.

Eufonía Handcrafted does not control and cannot guarantee the amount, duration, or outcome of customs procedures.

Damaged Packages

If a package arrives visibly damaged, we recommend taking photographs before opening it and keeping the product, original packaging, and shipping label.

Any issue must be reported within 7 calendar days after the date recorded as delivered.

The report must include:

  • Order number.
  • Photographs of the packaging.
  • Photographs of the product.
  • A photograph of the shipping label.
  • A description of what occurred.

The product and packaging should not be discarded while the claim is under review.

Delayed, Lost, or Delivered Packages

If a package is delayed, appears to be lost, or is marked as delivered but cannot be located, Eufonía Handcrafted may assist the customer and carrier in reviewing the matter.

Before contacting the store, the customer should verify:

  • The address provided.
  • Areas near the delivery location.
  • Anyone who may have accepted the package.
  • Notifications provided by the carrier.

Any investigation, replacement, or refund will depend on the circumstances, available information, the outcome of the investigation, the logistics provider’s terms, and applicable law.

A replacement or refund will not be automatic.

Partial Shipments

An order may be shipped in more than one package when necessary due to inventory, storage, availability, or logistics reasons.

In such cases, the customer may receive different delivery dates and more than one tracking number.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or cannot be delivered for a reason attributable to the recipient, shipping, return, storage, or reshipping costs may be deducted from any authorized refund or charged separately, to the extent permitted by applicable law.

Contact

For questions regarding a shipment, the customer may contact Eufonía Handcrafted through the Contact section available at eufoniacraft.com.